Properly utilizing customer feedback is the key to improving customer satisfaction and unlocking opportunities for innovation and strengthen your brand.
Cross Channel Voice of the Customer Solutions
We live in a world where there are more ways than ever for a customer to voice their opinion and give feedback to a brand.
We monitor and moderate the core digital communication platforms to ensure customer satisfaction:
Channels: Facebook Reviews, Google Reviews, Live Chat, Line BC, and customer satisfaction surveys.
Tech Platform Expertise: Sales Force Service Cloud, Qualtrics, Zocial Eye, Salesforce Social Studio.
Our Unique Approach
Social Media Monitoring
