The Pizza company
Services provided
The Pizza Company had over 300 call center agents working in the traditional system of phone orders and phone customer service. They knew that the future was digital and that customers wanted to communicate in a new way. So they asked Audience IQ to evaluate the best solution.
We recommended a combination of SF Service Cloud combined with SF Digital Engagement. This would allow them to offer live chat on their website as well as Facebook Messenger. We worked with their web team to implement this provided on the site training to their digital agents.
- Salesforce Service Cloud
- Salesforce Digital Engagement
- Live chat customer development
- Case automation in Salesforce to store all case data in one place.
- Monthly reporting and insights to help improve customer service and product development
