Bumrungrad Hospital

Services provided

We implemented the MessageBird Communication platform and completed integration with Salesforce Service Cloud. Both MessageBird and SalesForce are open platforms, allowing for the easy customization that resulted in a better customer experience.

Our Solution:

• MessageBird Omni Channel Widget
• Direct connection to social chat channels: Line, Facebook Messenger and Whatsapp.
• Development of chat bot scripts
• Capture of all customer data
• Enabled push of all data into Salesforce Service Cloud