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Bosch Automotive

Bosch

 

Services provided

 

Developed a Line Community where their partners can join, learn how to use the app and get up to date on the latest prizes and rewards

 

Audience IQ provided an end-to-end service including:

  • Loyalty program design
  • Line Customer Journey Design
  • Explainer Video
  • Rewards Page.
  • Message Bird: Social Customers service for Line. Automated Chat bot journeys
  • Content management and Campaign Execution

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30/10/2023 0 Comments

Bumrungrad Hospital

Bumrungrad Hospital

 

Services provided

 

We implemented the MessageBird Communication platform and completed integration with Salesforce Service Cloud. Both MessageBird and SalesForce are open platforms, allowing for the easy customization that resulted in a better customer experience.

Our Solution:

  • MessageBird Omni Channel Widget
  • Direct connection to social chat channels: Line, Facebook Messenger and Whatsapp.
  • Development of chat bot scripts
  • Capture of all customer data
  • Enabled push of all data into Salesforce Service Cloud

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08/10/2020 0 Comments

Stamford International

Stamford International

 

Services provided

 

AIQ recommended the MessageBird Omni-channel chat solution to help turn their website, Facebook account and Line account into automated sales platforms that could drive leads and prequalify HOT leads that the sales team could immediately reply to.  

 

Here is what we did: 

  • MessageBird Omnichannel Widget on the home page website
  • Direct connection to social chat channels: Line, Facebook Messenger
  • Development of Chat bot scripts tech provided FAQ, ability to request information about Undergraduate, Post Graduate, English and Thai Programs. 
  • Capture all customer data and ticket information to be routed directly to your sales team so they can close the deal right away.
  • Push all data into Salesforce so the sales team can track the leads from lead to opportunity to new customer. 

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08/10/2020 0 Comments
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