Konvy

Services provided

Konvy was looking to improve successful transactions as well as increase customer retention through their repurchasing rate. Specifically, this included improving app conversion rate paired with reducing cart abandonment. 

Audience IQ provided an end-to-end service including:

• CleverTap:
  • Audience segmentation
  • Develop customer journeys
  • App push
• SMS Marketing design
• Customer Journey Design
• Reminders to Purchase
• Add-to-cart Promotion
• Banner Promotional Ads

HomePro

Services provided

With the CleverTap Customer Engagement platform, we were able to push in customer data from their loyalty program and in store sales POS data.

What we did:

• Utilized CleverTap segmentation feature to segment customers into specific audiences
• Set up automated customer journeys with the goal to build customer loyalty to communicate back to four separate social media channels.

Bumrungrad Hospital

Services provided

We implemented the MessageBird Communication platform and completed integration with Salesforce Service Cloud. Both MessageBird and SalesForce are open platforms, allowing for the easy customization that resulted in a better customer experience.

Our Solution:

• MessageBird Omni Channel Widget
• Direct connection to social chat channels: Line, Facebook Messenger and Whatsapp.
• Development of chat bot scripts
• Capture of all customer data
• Enabled push of all data into Salesforce Service Cloud

Verita Life

Services provided

• Lead Generation: Landing page and Media
  
• Content Management
  
• Salesforce Management
  
• CRM Strategy and Execution
  
• VOC Management

Stamford International

Services provided

AIQ recommended the MessageBird Omni-channel chat solution to help turn their website, Facebook account and Line account into automated sales platforms that could drive leads and prequalify HOT leads that the sales team could immediately reply to.  

Here is what we did: 

• MessageBird Omnichannel Widget on the home page website
• Direct connection to social chat channels: Line, Facebook Messenger
• Development of Chat bot scripts tech provided FAQ, ability to request information about Undergraduate, Post Graduate, English and Thai Programs. 
• Capture all customer data and ticket information to be routed directly to your sales team so they can close the deal right away.
• Push all data into Salesforce so the sales team can track the leads from lead to opportunity to new customer.