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Nissan

Nissan

 

Services provided

 

Nissan Motors was looking for an agency to help them with their end to end CRM lifecycle management from lead nurture to new customers and then after sales service to repeat purchase. They asked us to utilize their current tech stack and implement a full program for them.

We implemented the following solutions:

  • Data Capture Analysis and Tech Stack Strategy Consulting
  • Redesign of their Tech Stack
  • Data Segmentation Strategy across the entire lifecycle
  • Communication and artwork for CRM communications
  • Customer Segmentation Development
  • Line OA Strategy Development
  • Redesign of all Marketing Journeys and Implementation inside of SF Marketing Cloud.

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20/12/2023 0 Comments

Bosch Automotive

Bosch

 

Services provided

 

Developed a Line Community where their partners can join, learn how to use the app and get up to date on the latest prizes and rewards

 

Audience IQ provided an end-to-end service including:

  • Loyalty program design
  • Line Customer Journey Design
  • Explainer Video
  • Rewards Page.
  • Message Bird: Social Customers service for Line. Automated Chat bot journeys
  • Content management and Campaign Execution

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30/10/2023 0 Comments

Sizzler

Sizzler

 

Services provided

 

Sizzler was looking for a way that can collect customer data and drive sales.  They did not have ecommerce delivery at the time, so they needed another way to collect customer data.  We helped them develop the Sizzler E-Member Program where you can sign up for free, get points when you go to the restaurant and move to different tiers: Green, Gold, Platinum.

 

We developed a strategy and provided the monthly management of the program from content to reporting and insights.  We set up the following programs.:

  • eMember Program / Green Member
  • Paid physical card 
  • Gold Card Paid Digital card
  • Gift voucher program
  • eMember Program / Green Member
  • Paid physical card 
  • Gold Card Paid Digital card
  • Gift voucher program

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08/10/2020 0 Comments

The Pizza company

The Pizza company

 

Services provided

 

The Pizza Company had over 300 call center agents working in the traditional system of phone orders and phone customer service. They knew that the future was digital and that customers wanted to communicate in a new way. So they asked Audience IQ to evaluate the best solution.

 

We recommended a combination of SF Service Cloud combined with SF Digital Engagement.  This would allow them to offer live chat on their website as well as Facebook Messenger. We worked with their web team to implement this provided on the site training to their digital agents.  

 

  • Salesforce Service Cloud
  • Salesforce Digital Engagement
  • Live chat customer development
  • Case automation in Salesforce to store all case data in one place.
  • Monthly reporting and insights to help improve customer service and product development

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08/10/2020 0 Comments
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