Rebooking Rates Are Rising – Here’s How CRM Is Fueling Growth in Hospitality & Airlines
How CRM Can Enhance Guest Satisfaction and Increase Rebookings In a competitive travel landscape, where customer loyalty is hard-won and easily lost, repeat bookings are the key to long-term growth. While new customer acquisition costs continue to rise, the brands that are thriving are those who know how to retain, re-engage, and reactivate their past guests....